The research history of the role of the therapeutic relationship in the treatment of mental illness as ranging from an important component of various psychotherapeutic interventions, to being significant as a stand alone framework of best practice. The work of Bordin in the 1970’s represented a shift that continues to underpin the interaction between client and therapist: – that the relationship between the two is equal, collaborative and highly influential in the meeting of goals/outcomes. Tools measuring client assessment highlight the importance and influence of sound communication and basic respect as most influential in successful treatment.

The recovery framework shaping delivery of mental health services identifies the relationship between case manager/client as an influential factor in the experience of recovery.